Whether you have just been the victim of a hail storm, wildfire, wind storm or other natural disaster, the last thing you need is to be shortchanged by your insurer or have your claim payment delayed. Texas policyholders should be particularly aware of their insurers duty to promptly process and pay insurance claims which include:
Receipt of the Claim
Insurer has 15 days to acknowledge the claim in writing, commence an investigation, and request reasonable additional information from the policyholder.
Notice of Claim Acceptance or Denial
Insurer has 15 days to accept or deny in the claim in writing upon receiving the additional information from the policyholder, including the reasons for any rejection of the claim. However, if the insurer reasonably suspects arson, the insurer has 30 days instead of 15 days to accept or deny the claim.
Insurer has 5 days to pay after notifying the policyholder that it will pay all or part of a claim.
When the Texas Insurance Commissioner decrees a loss was caused by a weather-related catastrophe or major natural disaster, the above claim-handling deadlines are extended for an additional 15 days.
While there are many other nuances of insurance law designed to protect homeowners who are the victim of a natural disaster, in our experience, insurers often fail to dedicate the necessary resources with the proper skills to respond to a mass property damage loss. William G. Rossick, LLLP has the experience handling mass property damage insurance claims and knowledge of Texas law to help you from being shortchanged by your own insurance company. Our law firm’s experience includes helping both individual families as well as businesses protect the value of their insurance claims.